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Your company has been hired to put together a process for solving network problems for a team of not-so-tech savvy lawyers. There are 15 lawyers who work in the office. There is neither a network administrator nor tech support on staff. Your company is to create a “how to fix anything that might go wrong with our network” manual and training that any of the 15 lawyers can use to troubleshoot network or technical problems with their equipment.
The network runs smoothly most of the time, but every once in a while issues will arise. Of the 15 lawyers, 5 of them have some technical skills and understand basic networking terminology: router, switch, cables, Ethernet, wireless, firewall, client/server, etc. The other 10 do not have even a rudimentary understanding of technology. Your company understands that these lawyers are not quite sure what they need.
Your boss has asked you to put together a communication plan to obtain as much information as possible from the lawyers prior to the company writing a process proposal.
This is an extremely busy law firm where many of the lawyers work remotely from home or courtrooms. The 15 lawyers are not necessarily all available at the same time. Several lawyers prefer text messaging, some prefer telephone calls, and others prefer e-mail communication.
As you put together your communication plan, you will need to obtain information about what issues have arisen in the past with the network, who has addressed the situation, what the processes thus far have been, and in what medium (e.g., paper, video clips) the lawyers would like this manual and training to be. All 15 lawyers ultimately need to agree on whatever the final solution will be.
A. Create a multimedia presentation (e.g., PowerPoint, Keynote) (suggested length of 10–15 slides) for your boss in which you do the following:
Note: The slides in your presentation should include only the main points you wish to make, with more extensive information included in the presenter notes section of the presentation.
1. Summarize your communication plan.
2. Discuss three communication goals.
3. Explain how your process for communication encourages each of the following:
a. Collaborative communication
b. Problem solving
c. Buy-in from the team
4. Identify needed resources.
5. Develop a timeline for implementing your communication plan.
6. Explain measures for determining the success of your plan.
B. Explain which decision-making styles influenced the development of your communication plan.
C. If you use sources, include all in-text citations and references in APA format.