It has been said that quality management is really a people-focused process, more than a technical system. If this is true:
- What conditions must first be in place for a firm to be successful with quality management in line with ISO 9000?
- What are the possible repercussions or challenges for the firm in the banking or manufacturing industry if the employees are not fully committed to ISO 9000?
Your paper should be 2-3 pages long, citing at least two sources