The City Manager has contacted you regarding the following issues concerning various governmental departments and external stakeholders:

• In the past year, citizen, department, and outside stakeholder complaints have been filed against the Department of Health administrators. Such complaints cited unprofessional leadership, unethical practices, insufficient customer and patient care, poor fire and emergency response time, and inability to implement change and resolve conflict within and amongst subordinates and staff. The Department of Health is composed of the following agencies:
• • Social Services,
  • Fire and Emergency Management, and