HCS 325 Week 3 Individual Importance of Teams Resources: The Five Step Planning Process covered in class and the Sample Business Proposal at the Center for Writing Excellence Consider the following scenario: As the manager of a busy call center in a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction. Write a 700- to 1,050-word proposal, using the Five Step Planning Process, that describes how you might improve efficiency and customer service in your department by focusing on teamwork. Address the following in your proposal: Why teams are essential to health care How teams are used in other industries, such as aviation, auto racing, the military, and so on How lessons from other industries might be applied in health care Which organizational processes support problem solving Cite three references, one of which may be the course textbook, to support your position. Format your proposal consistent with APA guidelines.

HCS 325 Week 4 Team Organizational Structure Presentation Action Plan, Part II Continue working on the Organizational Structure Presentation due in Week Five. Submit an updated action plan for the final presentation that describes the steps you have completed since Week Two as well as the steps you have yet to complete. Determine which team members are responsible for which deliverables. Summarize, in approximately 350 words, the process you used. Address the following in your summery: What worked well? What challenges did you encounter? How did you overcome those challenges? What would you do differently if you had the opportunity? Why